Return policy

Return right

Sales contracts made on our online website may be returned without any penalty and without specifying the reason, within fourteen days after the date of the receipt of the products purchased on charlottesydimby.com

The right of return shall be deemed correctly exercised once the following conditions have been fully met: The product(s) must not have been worn, used, altered, washed or damaged.

Sending the products back

If these conditions are met the contract may be cancelled with charlottesydimby.com. Please contact us at info@charlottesydimby.com to let us know your wish for the products to be returned. A return form will then be sent to the customer. Once filled it must be sent back to info@charlottesydimby.com

Upon acknowledgment of receipt by the brand the goods may then be returned.The risks and costs of return are the sole responsibility of the Customer.

The products must be returned to our Parisian boutique L’île aux Fées within a period of fourteen days following the date of receipt of the products to the address.

L’île aux Fées

66, rue Notre Dame des Champs

75006 Paris

France

Refund procedures

After the products have been returned, L’île aux Fées shall check the conformity of the products with the terms and conditions indicated in Paragraph Return Right above.

When L’île aux Fées is able to confirm that such conditions have been met, the client shall receive the relevant confirmation of acceptance of the returned products by email.

The customer shall obtain a refund for the sms already pad to purchase the returned products.The sms will be refunded to as soon as possible, and in any case within 14 fourteen working days following the date on which to L’île aux Fées has received the return goods.If the recipient of the products is different from the individual who made the payment for such products, the sums shall in all case be refunded to the individual who made the payment.

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