Shipping & delivery

 To fulfill the dreams of little girls all over the world, we ship internationally straight from our Parisian childrenswear boutique L'Île aux Fées.

Shipping in Europe is free and takes 3 to 6 days depending on the destination.

Shipping to the rest of the world takes on average 5 to 7 days. The shipping fee is 15€ whatever the amount ordered.

As soon the order is placed, the items are shipped within the day or at the latest on the next working day. A shipping link is provided. We follow up the tracking closely until delivery of the items.

We can ship to your home directly or to your hotel if it is more convenient.

If your order is a gift, we can add a message or special. Please feel free to send us a mail at info@charlottesydimby.com with your gift instructions

If you have any further questions please contact us by mail

charlotte sy dimby smocked dresses shipping worldwide including to the USA united States

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Special circumstances

For international orders, certain countries may apply customs duty on imports. These are not taken in charge by the company but up to the customer to pay.  

Upon receipt of the goods,the Customer is required to verify the correctness of products.

In case of any anomaly concerning the delivery such as: damaged packaging, missing products, damaged products, products not complying with the order complaints may be addressed within a delay of 2 week after reception of the products. Notifications must be addressed to info@charlottesydimby.com

 Where defects have been confirmed, the Customer can either ask for:

a. A replacement of the Product(s) at the expense of L’île aux Fées

b.   A reimbursement of the order price (price of products and delivery charges) and cost of shipping, no later than within thirty (30) days from the mailing date of notification confirmation of error by the customer service.

 Exceeding the maximum delivery time of eleven business days after the settlement of the order counting from the day following receipt of the order., not justified by force majeure (Act of God), the Customer may request cancellation of the sale and obtain within a maximum period of thirty days the refund of the amount paid in connection with the sale.

 

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