Shipping & delivery

To fulfill the dreams of children all over the world, we ship internationally straight from our Parisian childrenswear boutique L'Île aux Fées 66 rue Notre Dame des Champs 75006 Paris.

Special circumstances - Covid 19

Due to the COVID delivery may take a little longer than usual. However the same care and quality of service is provided. You will receive a tracking number which we will closely follow up until the parcel is in your arms! Ensuring the quickest delivery possible is our priority. 

For more details please do not hesitate to contact us by email at info@charlottesydimby.com

Take care and stay safe

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Shipping prices and delays

Shipping in Europe is free and takes 3 to 6 days depending on the destination.

Shipping to the rest of the world including to the USA takes on average 7 to 14 days. The shipping fee is 15€ whatever the amount ordered.

As soon the order is placed, the items are shipped within the day or at the latest on the next working day. A shipping link is provided. We follow up the tracking closely until delivery of the items.

If you wish us to ship through an express carrier ( DHL or Chronopost) at your cost, we are happy to do so. Please send us an email at info@charlottesydimby.com explaining your needs. We will then create a special payment link for you.

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Express shipping 

Upon demand we can ship with the express carrier of your choice ( Chronopost or DHL...). The expense is paid by the client and Charlotte sy Dimby will not reimburse the sum shall you wish to send back the products.

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Order tracking

As soon as the package is on its way, you will receive a tracking link and number is sent by email. Caring for each parcel as if it were our very own, we always keep a close eye on the status of orders until they are safe in your arms.

Order delivery

Our parcels our shipped through the carrier Collisimo. Signature is required for orders outside of France.

For international orders, certain countries may apply customs duty on imports. These are not taken in charge by our company but up to the customer to pay.  

Upon receipt of the goods, please verify the correctness of products.

In case of any anomaly concerning the delivery such as: damaged packaging, missing products, damaged products, products not complying with the order complaints may be addressed within a delay of 2 week after reception of the products. Notifications must be addressed to info@charlottesydimby.com

 Where defects have been confirmed, you may ask for:

a. A replacement of the Product(s) at the expense of L’île aux Fées

or

b.   A reimbursement of the order price (price of products and delivery charges) and cost of shipping, no later than within thirty (30) days from the mailing date of notification confirmation of error by the customer service.

Exceeding the maximum delivery time of eleven business days after the settlement of the order counting from the day following receipt of the order., not justified by force majeure (Act of God), the Customer may request cancellation of the sale and obtain within a maximum period of thirty days the refund of the amount paid in connection with the sale.

Additionnal services - custom delivery

If your order is a present, we can add a message or special note. Please feel free to send us a mail at info@charlottesydimby.com with your gift instructions.

If you wish to retrieve your parcel in our Parisian boutique or have it delivered straight to your hotel, this is perfectly possible too. Please send us a mail explaining your wish.

If you need an urgent delivery, please do not hesitate to reach out. Our team will do its very best to find a solution to satisfy your request!

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